Why your agile transformation is likely going to fail

 

According to several recent articles, somewhere in the neighborhood of 75%-94% of all agile transformations will fail.  It's a startling statistic, and one I couldn't find a solid reference. It seems most people believe it to be true, but really hasn't been any studies to back up this claim. For the purposes of this article, I'm going to assume its fairly accurate - as it matches my experience and anecdotal evidence over the past 15 years. And yet, the business of agile transformation is booming. Demand for frameworks, training, and coaching/consulting services is rising.   As of this writing, on LinkedIn alone, there are over 24,000 job openings for agile coach in the United States.  Companies are clearly hiring for help in the pursuit to be more agile in the way they work.

So why do so many agile transformations fail?

Some of the main reasons would be:

1. You are trying to follow a framework

2. You have the wrong people.

3. You see a transformation as a light switch

 

You are trying to follow a framework

So many organizations seem to think that if they just follow a set of instructions, they will be an agile organization. This is especially true of large scaling frameworks - they look good ( and sell even better) but I'm not sure they actually deliver true results.  This doesn't mean that frameworks are bad, it just means they aren't the solution.   Frameworks are good places to start, but they shouldn't be considered a plug -and-play solution.  You can follow a framework perfectly and still be one of the least agile organizations.   Agility in organizations is about mindset, of the employees and the leadership - not about compliance with a framework.  Start with a framework if you must, then adapt it to fit your business goals and needs. 

You have the wrong people

Since agility in organizations is ultimately about mindset of people, it could be that you have the wrong people in your organization.   None of us likes to consider this factor, but I've seen it time and time again - where a person that believes everything must be planned in advance is put in a position to work in an agile area.  Leaders must consider mindset fit when making this type of transition, offer training and mentoring to help the individuals, but ultimately may need to make a decision to either move those people off that agile project or help them find a new role somewhere else. 

You see a transformation as a light switch

Many years ago, an agile training and consulting company I was working with went on a sales call with a major US retailer.   In the discovery call with the potential client, our team was laying out a transition strategy, an alignment of organizational goals for this transition, and a way to discover what might be the best fit for them as an organization.  Thats when the most Senior VP in the room said " I don't really want this rollout plan, I just want you to flip it ".    This leader saw a shift to agility for their extremely large organization as simple as turning on a light switch.  

Organizational change is hard, and takes time.    If consultants were brutally honest with you ( like we were with this potential client) moving  a traditionally structured organization through an agile transformation can take years, or even decades depending upon the size of the company. And since organizations are always losing staff and hiring staff, the process likely will never be " done".  Transformations are never finished.  Even after 4 years at my last company, we had made excellent progress, but will always have a ways to go. 

Wrapping up

Leaders should understand that starting a transformation will take serious time and investment, and still may not be successful.   Invest in the individuals in your organization constantly and consistently, and don't look for some framework to be the destination.   This is a worthy journey, that can produce an organization that is far more responsive to the ever changing world of business. 

Patience, focusing on the real goals of why you are making this shift, and ensuring you have the right mindset can hep you be far more successful. 

A better, kinder agile community

 

Each and every day I check my social feeds, wanting to keep up on what is new in the world. I especially

follow topics and people in the agile movement, as I am passionate about bringing humanity to the

workplace. Yet sadly, most of my agile feed doesn't reflect that humanity I so want to see.

From an external view, there are so many twitter wars arguing over who is right and who is wrong, agilists

proudly proclaiming blocking each other, and individuals trying to raise themselves up by putting

something else down.

The whole thing makes me sad.

This agile movement is better than this. We are better than this.

I fear the divisiveness has moved the conversation away from the core tenets and values, reducing the agile movements credibility in the eyes of those those outside our immediate space. When people view us, they view how we behave with each other, and test to see if this movement is really unified in direction and cause, or is it more like a noisy playground of unruly kindergartners. Sadly, I've seen playgrounds better behaved some days.

Estimates or no estimates, which agile scaling is wrong or never scale, coaching vs consulting, word for word disagreements from the scrum guide, pink stickies or yellow stickies - in truth, little of this matters. Companies want to be more adaptive, more iterative, and incremental. They want to delight their customers - and they are looking to us for help. If we spend all of our energy fighting with each other about whether it’s “ok” to use Jira or not, we’re not only going to fail to help, we’re going to erode the confidence executives have in our ability to help in the first place.

I'm convinced this isn't peoples intent, nor is it the entire movement toward agility. I believe that there is a silent majority that likely feels a bit like me, hoping for something more. Something better.

My friend, @RonJeffries said it well a bit earlier today:

• 
  

For me, I'm committing to only add to the collective voice when it's words of hope, stories of success, or items that might bring this movement closer together. I believe our agile movement needs more examples of unity, of brightness, and direction.

There is a chance I'm alone in this feeling, and few will echo this concern, but I'm willing to take the chance and put this out there.

If this resonates with you, I encourage you to make a commitment on what you will add. And maybe, this agile movement will be just a little bit better and kinder place.

Please Note: this article was originally published on my LinkedIn account March 3, 2022

Is agile a religion or a business?

 

Recently, I was consulting on a client call and we were discussing product offerings to the world, when

one of the executives asked me the question: " Is agile more of a religion? or is it a business?" This

turned into an interesting discussion, and thought I'd share a bit of what was discussed, especially when

you are looking to hire someone to help you with your agile transformation - or if you are joining an agile

company. The Great Resignation has 4.5 Million people in the US quit their jobs in November 2021

alone.

This is really a time of change.

I'm no scholar on religion, so I did a little digging trying to find a definition, and with all I found it appears the scholars themselves don't agree. (see reference) There are some elements of the myriad of definitions of religion that sound a lot like how many approach agility. Phrases like " system of beliefs and practices", " comprehensive worldview" seem to align nicely while others do not ( "worship of a superhuman controlling power" would be an example)

But I do consider myself a student of the agile movement, and for me it is just that - a movement.

Dictionary.com has this definition for Movement:

Now, it may be debatable if all agilist have a " common ideology" , but I think you can see how this would apply. And the passion many people in the movement have, give us the appearance of a religion to some. This is especially true of those that focus on "employee happiness" as the leading goal. While I do believe agile teams enjoy their work more, it is a byproduct of having a vested interest in how the work gets done, and connection to the customer. Happiness is an outcome of the team based work, but shouldn't be the focus without the delivery aspect an agile way of working helps us achieve.

Now to Business. Wow, has this become a business. You see this everyday on websites and marketing collateral from organization, consultancies and more. People are selling "Agile*" and formulaic approaches - especially those that are financially beneficial to those selling. And the worlds organizations are buying. Many of those most active in selling " Agile*" can be the most accomplished business focused people, yet, can also be the least aligned with the agile movement. Large selling organizations have a powerful ability to connect companies needs with what they have to offer. They create selling solutions for the opportunities, and this shift from traditional ways of working has created a vast amount of opportunity. When they have a hammer, they help you see you are the nail.

So what is the answer?

I am finding is that many of the businesses best at selling "Agile*" maybe the least agile companies. And, many of the most agile people are likely some of the least equipped to powerfully sell what they know.

Yes, the agile movement has attributes of religious movements, but it isn't a religion. And yes, it is a business because people are buying offerings to help individuals and organizations to become more agile, but those that are focused on this as a business, likely are not very agile themselves. I'm sure there are outliers here, and these are just broad strokes, but it's a pattern I see again and again.

So what to do?

Before selecting who to hire or who to work for, do your homework.

• Check for champagne. A company should live the values it is proposing to teach you, they should drink their own champagne. This includes their C-suite, HR policies, Marketing and more. Ask questions and ask to actually see Mission/Vision/Values and governing documents. Talk to existing employees, and see how work is delivered iteratively and incrementally. Also ask employees how they are valued as an active contributor towards solutions for their customers.
• Read what they write. Read what you can that they have contributed to the agile movement beyond simply advertising for their particular solution. Are they adding to the collective good of the movement, or are they being divisive. This includes the principals within the company and how they present at agile events, write on social media and blog sites. Some spend most of their energy sharing how other people are wrong, in some effort to make themselves look better - I'd avoid them.
• Discover together. Be cautious of people's willingness and ability to help when they already have a solution to offer. The movement to agility isn't a one size fits all, and each company is in a different current state. Have frank and open conversations about where you are as a company, and what goals you hope to achieve. A company offering agile consulting should definitely take an iterative and incremental approach, and insisting on co-creating that journey with each client. If you are going to work for a company offering agile consulting, don't fall into the trap of signing up for a 3-step solution to every client's issues or a perfect framework - it likely will never work,

Organizational change is difficult, costly, and not guaranteed of success. You should do your due diligence.

The business of agility is booming. People and organizations realize the need to be able to be more responsive to customer's needs, and pivot when things change. You don't have to choose religion or business. Just ensure those you go into business with, aren't just selling "Agile*" but are living agile principles and values.

* - I am using the term "Agile" on purpose here - Capital "A" Agile. The word agile is not a noun. You can't buy an "Agile". Yet so many companies and consultants are selling it that way. Agile is an adjective or an adverb, and it can be used to describe something else. An agile process, or an agile mindset.

Please note: this article was originally published on my LinkedIn account March 22, 2022.

Unplugged

For the first time that I can remember, I totally unplugged from the digital world last week.  7 whole days of digital silence.

As a confession, I believe I am addicted to technology and digital connections.  

In a normal day I find myself checking my phone dozens of times a day.  Checking in with distant friends, work email, social networks, slack, online weather, news feeds, googling the thing I can't remember, etc.   Rinse and repeat.   It's like a permanent part of me, dangling there and taunting me to just look " one more time" because I might have missed something.

In the early days of technology, I remember a family trip to the beach where we rented a lovely beach front condo.  In order to stay connected, I carried a (likely) 25 lb fax machine and connected it in the condo so that I could get updates, mark up documents, and communicate back with the office.  Yep, I had it bad.  I don't believe I am alone in this.  In a recent Time article,  Americans check their cell phones 8 billion times a day. Individually, people look from 34-75 times.   Personally, I believe I exceed those numbers. ( even during trying to write this short post, I've multi-tasked and looked at my email 3x so far.)

This last week wasn't easy.   The first 3-4 days I honestly think I was going through withdrawals.  I spent much of my day looking for what I was missing. Checking my phone that was on airplane mode and receiving nothing new, and mentally thinking I should grab my laptop that was left at home.  This feeling slowly faded, and I believe I became far more aware of the present and proximate, and OK with not knowing about anything else.

What I noticed was that I slept more, and more often.  My family was shocked to see me so relaxed that I would doze at the drop of a hat.   Pool side lounger - snooze.  Comfy chair in the shade - snooze.   In 26 years of marriage my wife has never seen me nap ( unless I had the flu), so me being able to turn my brain off and just relax was a huge deal.  My heart rate reduced and I am sure my blood pressure was lower.

I'm not sure when the next time I will be able to totally un-plug again. Hopefully, the withdrawals will be less, and the rest will be more.

86 1/2 Nissan Pickup

Everyone wants a new car, right?

When I was just a few years out of school, young and near broke I eyed what I thought was the deal of the day.  A new 1986 1/2 Nissan Hard Body Pickup truck.

These things were selling stripped for like $4,900 NEW.  Stick shift, no a/c, no floor mats, manual windows, nothing.  So, with a bit of financial finagling I drove this beauty home.  ( well, not THIS beauty, as I just pulled this random image from the interweb)

After a few months of driving it developed this annoying squeak. Every bump in the road SQUEAK, a turn around a corner SQUEAK, and God forbid I go over a speed bump. So I decided since it was still under warranty I would take it back to the dealership and have them fix this squeak. ( after all, this was NEW vehicle)

At the dealership the mechanic came out to hear about the issues and then told me he needed to take it for a test drive. 15-20 minutes later he returned and told me he found the issue and would have it fixed right away.  With this news I found myself excited about finally being able to turn a corner in silence.  I pondered if he would be lubing something, or replacing some rubber cushiony type thing that magically would stop this noise intrusion.

Later, the mechanic came into the waiting room to tell me he fixed the issue, and for me to come into the back to get my truck.  I asked him what was the issue? What did he do? He looked me square in the face, and said in a calm, direct voice. " I installed you an old radio we had laying around the shop. Your problem is you bought a $4,900 truck and had nothing better to listen to. When you start hearing the squeak, just turn the radio up"


<Pause>


Here I sit, 30 yrs later and I can still hear his words. This mechanic understood me as his customer, and what my real needs might be.  He worked as my advocate, yet told me some direct news I needed to understand. ( you bought a really cheap truck buddy, suck it up, it's not a cadillac  ) He also found a solution that I could not possibly imagine.

Many times I find myself, as a consultant, having to play a similar role.  Clients think they know the problem, and think they know the solution. They approach the issue with you asking for a known solution to their known problem.  Often, it's my role to help them see what the real problem might be, and help them see a far different/creative solution.  Clients appreciate respectful honesty and integrity in work. Trust is built with each interaction.  Make no mistake, this is hard work.  The easy road is simply giving them what they are asking to buy.

It's not always this way, sometimes the client has a pretty clear image of the issues, and is on target for the solution-they just need your help in executing.  But often they are too close to the issue.  Like me with the truck all I could hear was the squeak, and all I could picture was some anti-squeak repair. I was myopically focused on only one thing, and only one solution.

Marshall ( the mechanic) became my go-to mechanic for the next 15 yrs until he retired.  He was right in looking at the whole system, the issue was really it was far too quiet in that small tin can of a truck.  It was never designed for silence in driving. It was built for economy and utility, and my mindset had it something far different.

Squeaks and all, my new truck grew to be be just at I wanted, once I saw it more clearly for what it was ( and could crank up the tunes)

More please

On a recent dive trip to Cozumel Mexico we spent our last day driving around the island in rented Jeeps. Crappy, broken, backfiring jeeps that were most likely barely rescued from a scrap yard.  At the far southeastern tip of Cozumel is a small rasta bar sitting in the middle of the sand.

Cool breezes, nice waves, hammocks, fish tacos and ice cold cervezas. This, was my view:

Yet, somehow I found myself searching for more.  And by more, I mean WIFI.





I found this sign tucked around
the corner of the bar that basically sums it up:




Why, After 6 days being at the beach, unlimited diving with great family and friends was I still not satisfied to just "be still" in paradise?



It's a crazy making part of myself that can't seem to unplug and relax.  Even unplugged I seem to always want to "do" and not just simply "be".  I've yet to be comfortable with myself enough to be content and bored.


I need more places like this in my life. Off the grid, and on a slower schedule where time is measured by the sun - not the second.   I know I don't need to travel all the way around the world to find those places, yet I seem to lack the discipline to disconnect.  

One day I may be content...

The Space Between

Recently I was at a conference and a presenter spoke briefly about the concept of "Liminal Space"


According to http://en.wikipedia.org/wiki/Liminality:

"In anthropology, liminality (from the Latin word līmen, meaning "a threshold"^[1]) is the quality of ambiguity or disorientation that occurs in the middle stage of rituals, when participants no longer hold their pre-ritual status but have not yet begun the transition to the status they will hold when the ritual is complete. During a ritual's liminal stage, participants "stand at the threshold"^{[citation needed]} between their previous way of structuring their identity, time, or community, and a new way, which the ritual establishes."

The visual of standing on the threshold in a doorway is a powerful mental image for me.  Stuck in the in-between, comfortable with the safety and familiarity of what is behind, yet yearning for what is in front of you.  Without adequate inertia, the pull of past gravity makes stepping back such an easy decision, and makes the boldness of stepping forward into what's next even more difficult.  Many times, one can try to be in both places at once. 

In the agile space, we see this played out on a grand scale and in the granular. A few might be:

• Organizations moving from a traditional waterfall environment can lean on past planning a reporting structures while trying to release products incrementally and iteratively.  

• Individuals within teams want to believe what's to come, yet somehow don't fully trust the system in which they work to support a open and collaborative way of work. Therefore they do the motions of agility, while still holding back. 

• Leadership falls back to command and control style of leading, not yet trusting the empowerment that an agile leader must enable. 

As agile consultants, it becomes important to empathetically identify those items, practices, people in a liminal space, and to encourage them to step forward into what is to come.  We can be that inspiration for the inertia that can help people and companies work through the ambiguity and step across the threshold.  Our role becomes more than simply introducing the paradigm, but to assist in moving our clients from the space between. 

Does this concept resonate with you?  How can you see this in your work, your family, and you personally?

( Special thanks to Rebecca Yanez @bec4chen for seeding this idea at Keep Austin 2015)